Answered on: December 20, 2019
Client
I would like to rent a car in Salisbury and would like to know if you do offer to deliver and collect the car to and from my hotel?
Agent
OK, I can see you did a search and saw results (cars), and no, you have to pick up the car yourself, there is no delivery service!
Client
OK, then where is the rental car pick up location in Salisbury?
Agent
Click on the little map at the right hand side of the car photo, it will expand and show you the location and pick up address. Also this may help:- During the booking process once you have entered your search criteria, you will see car photos (results). At the top right hand side is a drop down filter, choose "SORT BY DISTANCE”. This will shuffle the available cars based upon nearest, with a small map. The specified distance above the map is the distance from the inserted desired location to the location of the nearest supplier. Click on the little map to expand and the exact address/location will be shown.
Client
The price I see is nett, there are no additional charges and how much is the excess?
Agent
No additional charges unless you add extras like GPS, baby seat for example. Excess (and also deposit) differs per supplier, you can read the information here:-
Agent
At STEP2 of our 3 step online booking process, to the right of the car photo of your choice, is a link entitled "IMPORTANT INFORMATION". Click on this link and it will open an additional smaller window, where the terms and conditions appertaining to that particular car at your chosen location are displayed. Then click on INSURANCE to read about excess and click PAYMENT to see DEPOSIT amount
Agent
For example Firefly say this about Insurance/Excess:-
Agent
Insurance coverage Collision damage waiver (CDW): (Excludes tax); Excess 1,200 GBP Complete cover package: 18.99 GBP per day. (Excludes tax); Excess 0 GBP Personal accident insurance: 8 GBP per day. (Excludes tax) Theft waiver (TW): Includes 20% tax; Excess 1,200 GBP Third party liability protection (TP): Includes 20% tax; Maximum Coverage Unlimited. The Excess Liability is the amount determined by the car rental supplier for which you can be held liable in case of damage/theft of the vehicle. Damage to or loss of tyres, windscreens, glass and undercarriage may not be covered by the CDW (Collision Damage Waiver). Please check with the rental agent at the desk. If you purchase the Excess Reimbursement Insurance from a third party, the main driver will be required to present their credit card at the rental desk in order for the car rental agent to authorize the deposit.
Agent
And about dposit:-
Agent
Deposit and Credit card Information ACCEPTED: American Express, Diners Club, MasterCard (not prepaid), Visa (not prepaid). Debit card not accepted unless otherwise stated below. A deposit amount of GBP 1400.0 will be held against your credit card for the duration of the rental. Your deposit is a guarantee held in the event of damage/theft of the vehicle. This will be automatically released if there is no theft or damage during the rental period. Please note that this does not represent your total excess liability which can be found in the Damage Waiver Liability section. Credit card(s) must be valid for up to 6 months after the rental has ended. NOT ACCEPTED: No other payment types will be accepted. A valid credit card in the first name and surname (no abbreviations) of the lead driver must be presented at the rental desk in order to pre-authorise/charge a deposit. The credit card(s) must be embossed and a PIN number may be required. In the event that you fail to present a valid credit card, there is a lack of sufficient funds available on the credit card or the credit card is not in the lead driver's name, the car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.