Answered on: March 18, 2020

Client

I am trying to book a rental car in Salisbury but receive a message that something is not right.

Agent

Are you getting an "error message"?

Client

Yes.

Agent

Try this please:-

Agent

You may encounter a message after you have entered your credit card details and pressed BOOK NOW, ¨ technical error ¨ This can mean that the card you have used has not been validated/accepted. But often it can occur if you have been a long time in the booking process or have opened multiple browsers. Shut down all open browsers and clear the cache/history ( if you know how) and start again, preferably using a different browser. If after you have tried this is still does not work, try another card.

Agent

I see you have made 3 past visits, so this is probably the cause. Close all browsers including this chat down. It will work after you clear cache/history or use another browser.

Client

Yes, I see. Meanwhile I did what you told and now I can proceed and do the payment. Thank you.